Shipping Policy
Key Information:
- Order Cut-Off Time: 14:00 GMT
- Order Processing: 1-2 working days (Monday - Friday)
- Shipping Time: 5-7 working days (Monday - Friday)
- Free Delivery: Available on all orders within the United Kingdom.
Shipping Procedure
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1-2 working days (Monday - Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details. Shipping time is around 5-7 working days (Monday - Friday).
Country and Cost of Delivery
We are pleased to offer free delivery on all orders within the United Kingdom.
Tracking Your Order
Within 24 hours of dispatch, you will receive an email with a tracking code. You can also track your order here.
Delays
We do our best to ensure timely delivery, but sometimes delays can happen, especially during peak periods, holidays, or due to weather and other unforeseen factors. If your order seems to be delayed, we kindly ask you to allow an additional 3 working days (Monday - Friday) before reaching out. If it still hasn’t arrived after that, please contact us at info@coleclothing.com, and we’ll investigate the issue.
Cancellations
If you need to cancel your order, you can do so by contacting us at info@coleclothing.com. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.
Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at info@coleclothing.com. We will promptly review your case and ensure you receive the correct, non-damaged item.
If you have any questions, we'll be more than happy to assist! Just let us know using some of the contact information below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: info@coleclothing.com
Phone Number: +447441427448
Contact Form: Click here
Business Information:
Cole Clothing is operated by ZOIRI ECOM LIMITED, a company registered in the United Kingdom.
Company Number: 15796671
DUNS Number: 232276627
Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ