Return and Refund Policy
We want you to be completely satisfied with your purchase. If you are not, here’s how our return, refund, and exchange process works.
Key Details:
- Return Period: 30 days from delivery date
- Restocking Fee: None
- Refund Time: Within 7 days
- Shipping Costs for Returns: Paid by the customer
- Returns are subject to our Terms of Service
Return Window
You have 30 days from the delivery date to return your items. Returns will not be accepted if more than 30 days have passed since the delivery date.
Return Process
To begin the return process, contact us at info@coleclothing.com with your order details and the reason for the return. Items returned without prior approval will not be accepted.
After you reach out to us and your return request is approved, you will receive instructions on how to return the item.
Before you ship the item back to us, please make sure the items are unused, unworn, and still in their original packaging with all tags attached. Also, please make sure the items are packed well to avoid damage during transportation.
You will be responsible for return shipping costs.
Refunds
After we receive your returned package, we’ll inspect it. Once approved, your refund will be processed to the original payment method. This process may take up to 7 days. We do not charge restocking fees.
Exchanges
Changed your mind and want to exchange your item? No problem! Just reach out to us at info@coleclothing.com with the details of what you’d like to exchange, and we’ll guide you through the process.
Cancellations
If you wish to cancel your order, contact us as soon as possible at info@coleclothing.com. Please note that we cannot guarantee cancellations once the order has been processed.
Damaged or Incorrect Items
In the event you receive damaged or incorrect items, we’re here to help! Take a photo of the issue and email it to us at info@coleclothing.com. We’ll make sure to resolve the problem and send you the correct item or a replacement.
Your Request
Contact
If you have any questions, we'll be more than happy to assist! Just let us know using some of the contact information below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: info@coleclothing.com
Phone Number: +447441427448
Contact Form: Click here
Business Information:
Cole Clothing is operated by ZOIRI ECOM LIMITED, a company registered in the United Kingdom.
Company Number: 15796671
DUNS Number: 232276627
Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ