Return and Refund Policy
Important info:
How long do I have to return something?
- 30 days from delivery date
s there a restocking fee?
- None
How long does a refund take?
Within 7 days
Who pays for return shipping?
- Paid by the customer
Returns are subject to our Terms of Service
Thinking About a Return?
You can return your items within 30 days of delivery. If it’s been more than 30 days, we won’t be able to accept the return, so don’t wait too long!
Returning Something? Here's How
No worries. Just let us know what you're sending back and why. Once your return is approved, we’ll send you simple instructions. Please make sure items are unworn, unused, in original packaging, and securely packed. If you're returning it because of a change of mind or wrong size, you'll cover the return shipping. If it's our mistake, we'll take care of the cost.
Getting Your Money Back
After you send your return, we’ll check the package and once everything looks good, we’ll refund your money to your original payment method. This usually takes up to 7 days. We don’t charge any restocking fees.
Want to exchange something?
No problem. Just let us know what you'd like to swap, and we'll guide you through the process step by step.
Need to Cancel Your Order?
Let us know as soon as you can. If your order hasn’t been processed yet, we’ll do our best to cancel it. Once it’s in progress, cancellation may no longer be possible.
Problem with your product?
If you receive a damaged or wrong item, don’t worry, we’re here to help. Just take a photo of the issue and get in touch with us. We will sort it out and make sure you get the right item or a replacement as soon as possible.
Contact
Contact us! We’re here to help.
Monday to Friday: 9:00 - 17:00 GMT
Email: info@coleclothing.com
Phone Number: +447441427448