Frequently Asked Questions
General Questions
Need to get in touch? Here's how
You can get in touch with us by info@coleclothing.com, +447441427448, or by filling out our contact form.
Can I cancel my order after it has been placed?
If you’d like to cancel your order, please contact us as soon as possible at info@coleclothing.com. Once an order has been processed or shipped, it cannot be canceled, but you may return it after delivery.
Shipping
Is delivery free?
Yes, Cole Clothing offers free shipping within the United Kingdom.
By what time should I place my order for same-day handling?
Orders submitted before 14:00 GMT are prepared the same day. Any orders placed after 14:00 GMT will be handled on the following business day.
For more information, please review our Shipping Policy.
Return, Refund and Exchange
How do I start a return?
To begin a return, please contact us at info@coleclothing.com with your order information and the reason for the return. Our team will provide instructions for the next steps.
When will I receive my refund?
Once we’ve received and checked your returned item, your refund will be issued to the original payment method within 7 days.
For full details, please see our Return and Refund Policy.
Contact us! We’re here to help.
Monday to Friday: 9:00 - 17:00 GMT
Email: info@coleclothing.com
Phone Number: +447441427448